• Put on and take off your wetsuit gently
• Rinse your wetsuit in fresh, cold water outside and inside-out right after you are out of the fresh / salty water
• To dry your wetsuit hang it on wide hanger and ideally in well-ventilated room / area. Make sure you avoid heat or sunlight
• Hang or store your wetsuit flat, this helps to reduce creasing the material is inherently prone to
• Do not freak out if your wetsuit has creases, just wear it in the ocean where the material will relax
• Avoid rough surfaces
• Do not machine wash | Do not spin dry | Do not bleach |Do not tumble dry | Do not dry clean

SIZE CHART

Our size chart is only a general guide to help you select your size for our swimwear and neoprene suits. If you are uncertain, drop us an email at info@kualuah.com.

If you are in between sizes you may take the next size up.

SHIPPING POLICY

All orders are shipped from Switzerland with an estimated delivery time between 2 - 14 working days depending on your choice of shipping method and location. Occasionally this can be longer due to individual country customs processing or unexpected delays from the courier side.

We process orders within maximum 4 days and during business hours i.e. from Monday to Friday between 8:00 – 17:00 (Central European Timezone - GMT+1).

We use carbon neutral shipping to protect and minimize the impact on climate with “pro clima”. 

CUSTOMS & DUTIES

International orders may be subject to local Value-Added-Tax (VAT), customs and duty charges, courier handling fees which vary greatly depending on the destination country. These charges are payable upon arrival to the local government by the customer and are not included in the original purchase price or shipping costs. Please make sure you familiarize yourself with your local customs and duty regulations and import costs. Kualuah is not aware individual country regulations. Additionally, please be aware that the custom processing process can prolong delivery times. We are not aware of individual country customs processing times either, please familiarize yourself with the local regulations before ordering.

If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Kualuah will not refund the abandoned order, including shipping charges and fees. 

TRACKING, LOSS OR DAMAGE

Please note that Kualuah is not responsible for packages which are lost or damaged during shipment, or for locating any packages (currently shipped, lost or stolen packages). This applies to all orders.

If you are interested in additional shipment services, such as signature confirmation or insurance, please add a note in the comment section when ordering. We will then contact you to confirm the availability and price.

Kualuah is not responsible for replacing packages that are lost, stolen or sent to wrong addresses, as entered by the customer, so please make sure to cross-check your shipping address before placing your order.

PACKAGES NOT ACCEPTED OR PICKED UP

If the recipient fails to accept the delivery or pick up the package at the local couriers office the package will be abandoned and Kualuah will not refund the abandoned order, including shipping charges and fees.